1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and book excursions or related travel services in Moldova. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (EU Regulation 2016/679 – GDPR).
Data Controller:
TOURVENTURE
Address: MD Str. Calea Orheiului 35, Mun. Chisinau Republica Moldova
Email: reservation@moldexplore.md
Phone Number: +40 720 200 020
2. What Data We Collect
When you interact with our website and services, we may collect:
- Personal details: name, surname, email, phone number, address.
- Booking details: travel dates, passport details, date of birth, special requests.
- Billing details: company name, tax ID, VAT number, address.
- Technical data: IP address, browser type, cookies, and device information.
3. How We Collect Data
We collect data through:
- Booking forms on our website.
- Newsletter subscriptions.
- Contact forms and live chat.
- Cookies and analytics tools.
4. Why We Process Your Data
Your personal data is processed for the following purposes:
- To confirm and manage your bookings.
- To issue invoices and comply with legal obligations.
- To provide customer support.
- To send newsletters and promotional offers (only with your consent).
- To improve our website and services through analytics.
5. Legal Grounds for Processing
We process your data based on:
- Contract performance (to provide the excursion you booked).
- Legal obligation (invoicing, accounting, tax compliance).
- Consent (newsletter subscriptions, marketing communications).
- Legitimate interest (website security, fraud prevention).
6. Data Retention
- Billing and financial data: retained according to fiscal law (5–10 years).
- Marketing data: retained until you withdraw consent.
- Account details: retained until you request deletion.
7. Data Sharing and Transfers
We may share your data with trusted partners such as:
- Hotels, airlines, and local service providers.
- Payment processors.
- IT and hosting providers.
If services involve destinations outside the EU, your data may be transferred internationally with appropriate safeguards.
8. Your GDPR Rights
Under GDPR, you have the right to:
- Access your personal data.
- Rectify inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
- File a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP).
9. Data Security
We use technical and organizational measures to protect your data, including encryption, secure servers, and restricted access.
10. Cookies
Our website uses cookies to ensure functionality, analyze traffic, and personalize content. You can manage or disable cookies in your browser settings. For more details, see our [Cookie Policy].
11. Contact Us
If you have questions about how we process your data or wish to exercise your rights, please contact us at:
Email: reservation@moldexplore.md
Phone: +40 720 200 020
Address: MD Str. Calea Orheiului 35, Mun. Chisinau Republica Moldova
